Support

Contact

• Email: yhmr.develop@gmail.com

What to Include in a Support Request

To reduce turnaround time, include:

• App version
• OS and version
• Reproduction steps
• Expected behavior and actual behavior
• Sample .iot file or screenshot (if shareable)
• Exported app logs (if available)

How to Export Logs

Use “Export Logs” from the menu (shortcut: Ctrl+Shift+L) to export log files, and attach them when reporting issues.

Issue Categories

• Bug report: incorrect behavior, crash, freeze, data corruption risk
• Feature request: workflow improvements, new tools, UI changes
• Store/compliance question: policy, licensing, privacy, support process

Response Scope

Support is provided on a best-effort basis.
Critical issues (data-loss or crash-related) are prioritized.